Plume is the creator of the world’s first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers, deployed in more than 30 million locations globally. As the only open and hardware-independent solution, Plume enables the rapid delivery of new services for connected homes, small businesses, and beyond at massive scale. On the front end, Plume delivers self-optimizing WiFi, cyber-security, access controls, and more. CSPs get robust back-end applications for unprecedented visibility and support. Plume leverages OpenSync™, an open-source framework which comes pre-integrated and supported on the leading silicon, CPE, and platform SDKs.
Plume enables the rapid delivery of new services for connected homes, small businesses, and beyond at massive scale. On the front end, Plume delivers self-optimizing WiFi, cyber-security, access controls, and more. CSPs get robust back-end applications for unprecedented visibility and support. Together with CSSA, Plume enables CSPs to deliver unparalleled, proactive support and services from a cloud-based platform for greater adaptability, security, and updates at scale.
On average, based on data taken across Plume’s deployed customer base, CSPs have:
- Increased monthly ARPU by up to %15
- Improved ROI by up to 200%
- Improved NPS scores by up to 60 points
- Increased deployment velocity by up to 67%
- Decreased support calls by up to 51%
- Decreased truck trolls by up to 67%
- Decreased per-unit installation costs by up to $150
- Reduced churn by up to 30%
