Services

SALES & TECHNICAL SUPPORT - REMOTE TECHNICAL ASSISTANCE - ON-SITE TECHNICAL CONSULTING

 

CSSA offers the following Professional Support Services to its Members

Telephone Technical Support

CSSA support experts provide comprehensive first-level telephone technical support for our full family of business system products. Our team works with authorized Member callers to assist in problem resolution. Our telephone technical support services include the following:

  • Assistance in problem resolution
  • Procedures for troubleshooting
  • Manufacturer problem escalation
  • Recommend procedures for installation and programming

CSSA is available for service affecting and non-service affecting problem resolution during regular business hours, Monday through Friday from 8:00 am to 5:00 pm CST, excluding CSSA holidays. Service affecting and non-service affecting problems can be escalated to manufacturer tier-two support by CSSA.

Telephone Sales Support

CSSA provides pre- and post-sales support to authorized CSSA Member/Affiliate resellers of business system products. Our sales and support team can assist authorized callers with the following:

  • Marketing programs
  • Competitive analysis
  • New system configuration assistance
  • Upgrade system configuration assistance
  • Assist with Request for Proposal (RFP)

Remote Technical Assistance

Authorized Member/Affiliates may request the assistance of a certified CSSA technical service consultant for Remote Technical Assistance. Our team offers either dial-up or step-by-step assistance to provide the following:

  • System programming for new installations, upgrades, and expansions
  • Remote system administration
  • Problem identification and resolution
  • Remote diagnostics
  • Delivery of software patches and updates